| This web site is owned and operated by ANZCRO Pty Ltd of 6 Short Street, Southport, Queensland, Australia 4215 and will be referred to as "We", "our" and "us" in this Terms of Use policy. By using this site, you agree to the Terms of Use Policy of this web site ("the web site"), which is set out on this web site page.
Booking Terms & Conditions
Deposits
$150 per person is required within 10 days of your holiday confirmation. Some activities/products have their own strict deposit regulations, which you will be made aware of at the time of booking. Failure to pay the deposit may result in your travel arrangements being cancelled.
Payments
Full payment is due 30 days prior to departure, with the exception of guided walks which require payment 60 days prior to departure. Bookings made within 30 days of intended travel are to be paid in full immediately upon confirmation.
Late Bookings
ANZCRO reserves the right to charge a late booking fee of $35 to cover additional costs associated with bookings made within 10 days of travel.
Amendments
Prior to documents being issued the first time amendment is FREE. All additional amendments are liable to a maximum charge of $35 per amendment. All amendments once documents have been issued will be charged. Urgent Booking Fee: For all bookings requiring to be confirmed on the day a fee of $35 per file applies. Minimum Booking Fee: All bookings under $200 will incur a handling fee of $15.
| Cancellation Penalties - All Ski Passes and Product is non refundable once paid in full. |
| Days Prior to Departure |
Fee |
| 21 Days or more |
$55 per person plus any Airline or Ground operator charges. |
| 7 to 21 Days |
$110 per person plus any Airline or Ground operator charges. |
| 6 or less |
100% of the holiday costs at the discretion of the airlines, land content service providers and ANZCRO. |
Refunds
Unused Car/Motorhome hire - NIL
Unused Accommodation/Service vouchers refunded at the sole discretion of ANZCRO. Product and service providers are unable to authorize any refund on ANZCRO’s behalf.
Pricing
All Prices are expressed in New Zealand dollars and include the New Zealand Goods and Services Tax. ANZCRO reserves the right to amend without notice any advertised prices. ANZCRO reserves the right to amend pricing without notice. ANZCRO also reserves the right to amend prices if contracted rates with travel industry suppliers are withdrawn or changed for any reason. Publishing errors can occur in pricing and prices will not be considered valid until invoiced by ANZCRO. Rates advertised on this website reflect information available to ANZCRO at time of submission and all possible care has been taken in its compilation. Current valid prices will be advised on request and confirmation by way of invoice to your Travel Agent when your booking is made. Pricing will be guaranteed only after ANZCRO has received total payment.
Documentation
Travel Vouchers will be issued after full payment has been received by ANZCRO Documents will be forwarded to the Travel Agent by standard mail. If Express Post or a Courier is required, a fee will be charged at ANZCRO’s discretion.
Product
Product displayed is representative of that available. ANZCRO does not take responsibility for failure of any individual product/services to provide accurate information or for the photographs supplied by the product/service providers, for the use on this site.
Travel Insurance
ANZCRO strongly recommends that you purchase a comprehensive travel insurance policy at the time of booking. Your Travel Agent will be able to advise and assist you with this. Cancellation fees charged by ANZCRO will not be waivered under any circumstances, where travel insurance may have covered you.
Baggage All baggage and personal effects are, at all times, at your own risk. Any excess baggage charges are the responsibility of the passenger.
Airline Disclaimer
The airlines do not, by virtue of their endorsement of ANZCRO, represent themselves either as contracting with any purchaser of a holiday from ANZCRO or as having any other legal relationship with any other purchaser.
Liabilities
- The Trade Practices Act implies a warranty that the services rendered by Australia New Zealand Central Reservations Office will be rendered with due care and skill and nothing contained in these conditions is to be construed as in any way excluding, restricting or limiting that warranty or any other rights implied by law which may not be excluded, restricted or modified.
- ANZCRO and its associated companies and their employees are not liable for:
- Any event beyond their control, including (but not limited to) war, disturbance, fire, flood, unusually severe weather, act of God, act of government or other authorities, accident or failure of machinery or equipment, or industrial action (whether or not including ANZCRO employees):nor
- Any act or omission whatsoever (whether within or outside their control) in relation to any booking, contract, travel accommodation, excursion or other holiday services (including the carriage of baggage) which results in any direct, indirect or consequential loss, damage, death, injury, delay, liability, additional expenses or inconvenience.
- ANZCRO does not own or operate any tour product or service listed. ANZCRO is a tour wholesaler who arranges the provision of the products & services listed. ANZCRO does not take responsibility for the omission or failure of individual properties, plant or services.
Using our web site
When using this web site you agree to be legally bound by these terms and conditions as they may be modified and posted to our web site from time to time.
Without prejudice to the above, by using or accessing our website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to our website. If you do not wish to be bound by these terms and conditions then you may not use our website. You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with your personal information, please read our privacy policy on this website.
Applicability of online materials
Unless otherwise specified the materials published on our web site are presented solely for your private, personal and non-commercial use.
We have used our reasonable endeavours to ensure that our web site complies with Australian law. However, we make no representations that the materials on our web site are appropriate or available for use in locations outside of Australia. We make no warranties, express or implied that making the Products available in any particular jurisdiction outside of Australia is permitted under any applicable non-Australian laws or regulations. Accordingly, if making the Products or any part thereof available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside of Australia, you must satisfy yourself that you are lawfully able to purchase the Products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside of Australia or who are nominees of or trustees for citizens, residents or nationals of other countries.
Copyright & monitoring
The contents of our web site are protected by international copyright laws and other intellectual property rights. We, or other third party licensors, are the owner of these rights. All product and company names and logos mentioned in our web site are the trade marks, service marks or trading names of their respective owners, including us. You may download material from our web site for the sole purpose of using it as an information resource for our travel services. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our web site including, but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.
Linked sites
We make no representations whatsoever about any other web sites which you may access through our web site or which may link to our web site. When you access any other web site you understand that it is independent from us and that we have no control over the content or availability of that web site. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or the use of, such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its web site administrator or web master.
Availability of our web site
We will try to make our web site available but cannot guarantee that our web site will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our web site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, web site, router or any other internet connected device.
We reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated, any new features including new content and/or the sale of new products and/or the release of new software tools or resources shall be subject to these terms and conditions.
Your privacy
We are committed to safeguarding the privacy of our users. We take your privacy very seriously and it is important to us that you can use and enjoy our website without having to compromise your privacy in any way. For more information, please see our privacy policy.
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